So several days ago I get an email from my webhosting company EMC, informing me that the activity at my site is close to the maximum I am allowed on my current plan, which is 25gb.
I send them the following email:
Q: I just got an email that I'm approaching a resource limit, that I'm at 23.3 gb of my 25 gb traffic limit. What happens if I go over? Am I charged a per gb fee?
The answer from EMC is this:
Dec 21, 2006 4:08:38 PM]
A: There may be $0.01 per mb over the 25quota.
What actually happens is this:
Account for domain www.studio1088.com has been suspended. The reason: activity had exceeded the 25gb allotment for the month.
EMC needs to stop their policy of lying to their customers and causing major inconveniences, or seriously think about training the people that work for them. I was a little nervous with the answer 'there MAY be a charge'. You don't know? It depends on your mood? What?
Now you might think it was just a small mistake. Unfortunately, my dealings with EMC have been this way since they bought out my old hosting company. I'm told one thing, they do another. We tell them my problem with my site, and what they need to fix, they instead make unrelated changes. They never apologize or acknowledge that what finally fixes the issue is what we told them at the beginning.